Refund Returns

Refund & Return Policy – Elmore Gold

Thank you for shopping at Elmore Gold. We value your trust and want you to feel confident in every purchase. This Refund & Return Policy explains how returns and refunds are handled.

Returns

Unopened & Unused Products

  • We accept returns of unopened and unused products within 30 days of purchase.

  • To start a return, please contact us at returns@elmoregold.com to receive a Return Authorization (RA) number.

  • Products must be returned in their original packaging, with all labels and accessories intact.

Opened or Used Products

  • Due to the personal nature of skincare and cosmetic items, we cannot accept returns for products that have been opened or used.

Refunds

Eligibility
Refunds will only be processed for items that meet the return requirements outlined above.

Processing Time

  • Once we receive your return, our team will inspect it and notify you of approval or rejection.

  • If approved, your refund will be processed within 10 business days.

Exclusions

  • Shipping costs are non-refundable.

  • Items not in their original condition, damaged, or missing parts for reasons not caused by our error may not be eligible for a refund.

How to Return a Product

  1. Contact us at returns@elmoregold.com to request a Return Authorization (RA) number and return address.

  2. Clearly include the RA number on your return package.

  3. Ship the product to the address provided by our customer service team.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us at:

📧 returns@elmoregold.com